Michael J. Kohtz

1128 S. Capitol Ave.

Indianapolis, IN 46225

317-469-3543 cell

mjkohtz@hotmail.com

 

OBJECTIVE
Gain a position with an organization where my strong customer service, asset management, technical and administrative skills can make a difference.

EXPERIENCE

 

 

10/2012 – 5/2013 – Contract Anchor Point Technology Resources at Citizens Energy Group, Indianapolis, IN

Dell refresh and Windows 7 upgrade utilizing Windows Deployment Services. This included a walk through before hand, building the unit to specs, the actual deployment with a follow up after. Applications include ArcGIS, AutoCAD 2012 and MS Office suite of products. Completed this project on time and under budget.

 

02/2012 – 03/2012 - Contract Corn Products Int. Indianapolis, IN

Dell to HP desktop and laptop refresh.

 

12/2011 – 02/2011 Contract One America, Indianapolis, IN

Tier 2 Desktop Support

-Support around 1500 desktop, blade and laptop users both local and remote. I deployed, refreshed and resolved software and hardware issues.

-Windows XP, Citrix and Cisco VPN, Lotus Notes 8, Wyse thin clients

 

11/2010 – 10/2011 Contract Hewlett-Packard Indiana Title XIX, Indianapolis, IN

Tier 2 Desktop Support

-Supported around 200 desktop and laptop users both local and remote. I deployed, refreshed and resolved software and hardware issues. I also helped develop documentation for and trained new hires on computer procedures and applications. I helped maintain desktop and laptop inventory.

-Windows XP, Vista and Windows 7. I supported Citrix, Cisco VPN, IBM On-Demand, SAP, Sharepoint, SQL, Oracle, AIM.and Office 2007 and iPhone, iPad, Android, Blackberry and Palm/HP mobile devices.  I also performed Active Directory administration duties.

 

06/2010 – 11/2010 Contract Volt/Sallie Mae, Indianapolis, IN

Tier 1 Helpdesk

-Along with 15 other team members performed Tier 1 phone support for over 8000 employees using modified ITIL best practices and CA Service Desk software. Averaging over 50 calls a day.

-Supporting PeopleSoft applications, Mainframe applications, TSO, Active Directory admin, MS Office Applications, Unix applications, AS/400 applications, Windows applications and call center applications.

 

1/2009 – Present Independent Contractor, Indianapolis, IN

- Performed various computer upgrades, new computer installations, network consulting and installations, internet issues, break/fix, pre-purchase consulting, refurbishing and reselling computer equipment, performing system upgrades, firmware upgrades and Lead on Dell deployments/refreshes, equipment moves.

 

10/2008 – 12/2008 Ice Miller, Indianapolis, IN

Tier 1 & 2 Helpdesk

-Along with four other team members we provided Tier 1 & 2 phone and desktop support for over 600 attorneys and staff.

-Provided local and remote support in offices in three cities.

-Provided support for Dell laptops, desktops, Macs and H-P printers.

-Provided Blackberry and iPhone support

-Provided conference room AV setup and support.

-Provided remote support for offices in Chicago and Washington DC.

-Active Directory and group policy administration

 

 

 

 

8/2008 – 9/2008 Contract K-Force / Ivy Tech, Indianapolis, IN

Tier 1 & 2 Helpdesk Banner live rollout

-Along with a team consisting of all three tiers we provided Tier 1 & 2 phone support for students, faculty and staff during the final phase of system migration from legacy system to new Oracle based Banner system at the start of the fall semester.

 

2/2008 – 6/2008 Contract K-Force / Ice Miller, Indianapolis, IN

Deployment Specialist

-I successfully deployed of over 130 Dell laptops and 80 desktops including imaging with Ghost and installing updates.

-I moved end user data from old laptops and desktops to the new units.

-I updated the inventory library.

-Deployed multiple models of HP network printers

-Prepared old units for return to leasing company.

-Performed post deployment support.

-I finished this project ahead of schedule and all units arrived at the leasing company before end of lease.

 

8/2006 – 2/2008 Joes Crab Shack, Indianapolis, IN

Server

 

12/2004 – 1/2006 K.B. Parrish & Co. LLP, Indianapolis, IN

Computer Support Specialist

-Desktop & Laptop Support

-Deployment & Break/Fix

-Performed Microsoft Server, Application Server, Terminal Server & Exchange Server administration, Active Directory administration as well as running updates, troubleshooting and maintaining servers.

-Provided end user windows and application troubleshooting, updates and desktop support

-Created and maintained firm’s web site

-Performed asset management duties including inventory discovery of Microsoft licenses, CCH licenses and hardware inventory.

-Maintained software license compliance per volume license agreements with Microsoft and maintaining the correct levels of CCH software seats.

-Updated CCH software as updates were released

-Maintained Barracuda firewall

-Created lesson plans, provided classroom training and created training documentation.

-Provided phone and on-site support to 3 offices and off site users.

-Call volume of 15-30 calls a day, this varied higher during tax season.

 

 

8/2003 – 10/2004 Contract- Norwood Promotions, Indianapolis, IN

-Tier 1 & 2 Help desk swapped Tier 1 and 2 duties with other members of team.

-Helpdesk call volume varied from 15-45 calls per day

-Desktop, Laptop and Mac deployment, support & break/fix

-Printer deployment and support

-Team leader on major department moves and deployments

-Supervised second shift empoyees

-Provided needs analysis

-Microsoft Windows 2000 & XP and MS Office

-PeopleSoft deployment & escalation through demo, development, test and production working with developers, project managers, testers, end users and hosting service.

-Lotus Notes & Outlook installation, troubleshooting and support for local and remote end users

-Novell and Active Directory administration

-I performed Blackberry deployment and support

-Asset Management duties including hardware and software discovery for software license compliance.

-Microsoft Exchange Server administration-added users, changed account rights, disabled accounts

-Created daily reports using MS-Excel 2003 extracting SQL data via pivot tables for product received, inspected and shipped and other inventory related reports as required. I created applications in Access for SQL databases.

 

 

9/2002 – 4/2003 Indianapolis City-County Government, Indianapolis, IN

Asset Manager

-Windows 95/98 and XP desktop deployment and support

-Large scale, departmental desktop deployment of Dell desktops and laptops running Windows XP

-Provided end user and departmental needs analysis

-Coordinated and lead team deployments with 3^rd party venders and end-users

-Performed asset discovery for software license compliance and hardware inventory.  -Hardware & Software Installations and Upgrades, Re-Image, Cascade, Move/Change and disposal of computer assets.

-Supported a Novell and Active Directory network

-Utilized HEAT for service request tracking, documentation and follow up

-Provided Tier 2 Desktop Support

-Hardware Break/Fix

-Deployed and supported HP printers along with Dell, Compaq and HP computers

-Deployed and supported copiers and Fiery LAN interface products.

-Deployed and supported MS Office, Windows 9x, XP and 2000, Groupwise 6, Netware Client, Palm OS, 3270 emulation, Citrix

-Maintained SLA’s for asset deployment.

5/1997 - 6/2001 Cross Sell Inc Lexington, KY
Data Analyst/Desktop Support Analyst
-Identified and standardized lien holders from state DMV data
-Identified and standardized new and used auto dealers from state DMV data
-Deployed and supported Windows 3.x, Windows 9x, Windows ME, Windows NT and Windows 2000
-Deployed and supported MS Office, FoxPro and Dbase
-Deployed and supported Dell desktop computers, workstations and servers
-Deployed and supported H-P printers
-Supported Lantastic and NT servers
-Deployed and supported DSL
-Documented vender contacts and DSL outages
-Hardware, software and service needs analysis, recommendation and justification
-Developed and updated written procedures
-Programming in FoxPro and VBA
-Hardware break fix
-Documented all contacts venders
-Kept hardware and software inventory
-Trained users on shrinkwrap and in-house applications.

2/1996 - 5/1997 Ashland Inc Lexington, KY (Contract with Aerotek)
Help Desk Analyst
-I was part of the start up team for Ashland's Help Desk 2000
-Provided Tier 1 computer support for 2400 users utilizing Scopus help desk software
-Developed and updated written procedures
-Provided follow up on open cases
-Maintained service level agreements
-Profiled, became responsible for and interfaced with separate lines of business and their programming staff
-Reviewed and processed hardware and software requests
-Performed follow up on open cases
-Deployed and supported Compaq desktop, laptop computers, workstations and servers
-Supported IBM desktop and laptop computers
-Supported Lexmark Printers
-Supported IBM LAN, Windows NT & Novell Netware, Windows 95, OS/2, Window 3x, MS-Office, Lotus Notes, 3270 emulation, 5250 emulation
-Documented all calls, kept hardware and software inventory
-Call volume of 30-45 calls per day per analyst.
 

2/1990 - 11/1996 Systems Support Group Lexington, KY
Sales Support Rep
-Sales and Support of Point of Sale computer systems for Video Rental stores
-Provided Needs analysis for Point of Sale solutions in the Video Rental retail sector
-Worked seminars with product presentation
-Telemarketing and follow up
-Installed equipment and trained store staff
-Hardware break fix
-Helped document installation and training procedures
MILITARY EXPERIENCE
1977/1981 United States Marine Corps - Honorable Discharge
Field Radio Operator/Communications Instructor/Class Advisor
Responsible for the academic, military and personal well being of 60 Marines during their primary military occupational training

EDUCATION
Palomar College US-CA-Escondido
Some College Coursework Completed
History

 

SKILLS
3Com, Active Directory, AS/400, Adobe Acrobat, Adobe Creative Suite, Adobe Reader, AIM, BlueZone, Business Cost Benefit Analysis, Business Definition Requirements, Business Formal Presentations, CA Service Desk, CCH Group CPA software, Channel Sales, Cisco hardware and software, Data Analysis, Database Backup and Recovery, Database Replication, Dell Deployment Certification, Desktop Computing, DHCP, DNS, DOS, Ethernet, FastEthernet, Firefox, FoxPro, FrontPage, FTP, FTR Reporter, Ghost, Google Chrome, HEAT help desk software, H-P Service Manager, Hubs/Routers, IBM LAN Server, IBM S390, IBM System 38/36, Internet Computing, IP (Internet Protocol), ITIL, LAN (Local Area Network), iPad, ITIL Framework v.3, LANtastic, Lotus 123, Lotus Notes, Lotus Word / Ami Pro, Mac OSX, Mainframe Computing, Microsoft SCCM 2007,  Microsoft Excel, Microsoft Internet Explorer, Microsoft Office 2000, XP, 2003, 2007, Microsoft PowerPoint, Microsoft Project, Microsoft SMS/SCCM, Microsoft Word, NetBEUI, NetBIOS, Netscape Communicator / Navigator, .NET, Network Analysis, Nexus/Lexus terminal emulation, Novel Groupwise, Novell NetWare/IntraNetWare, NT Terminal Server, Open Systems accounting software, OS/2, OS/2 Network Manager, OS/2 Warp, Outside Sales, PC Anywhere, PeopleSoft, Product Demonstrations, Quickbooks, Remedy, RS-232 (Recommended Standard-232), Sales Support, Scopus, SCSI, Sharepoint, Support Customer Service, Support Desktop Backup/Restore, Support Desktop Systems Configuration, Support Desktop Systems Troubleshooting, Support Desktop Systems Upgrades, Support Peripherals Troubleshooting, Support Problem Analysis, Support Problem Reproductions, Support Problem Resolution, Support Problem Tracking, Switches, Systems Hardware Configuration, Systems Help Desk Management, Systems Troubleshooting, TCP/IP, Team Selling, Token Ring, Track-It! Help desk software, Training Delivery with Classroom Instruction, Training Technical Course Development, TSO, Visual FoxPro, VMS, Windows 2000 Professional, Windows 2000, 2003, 2008 Server, Windows 3.x, Windows 95, Windows 98, Windows NT 3.51, Windows NT 4, Windows NT networking, Windows XP, Windows Vista, Windows 7